Welcome to Sernoa, operated from Qinghai, mainland China.
By accessing and placing an order on our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

1‑General Terms
This website is for personal‑use retail purchases only. Commercial resale without our written permission is prohibited. We reserve the right to refuse service to any user for any reason.

2‑Product Information
All items sold on this site are hand‑crafted cultural jewelry and art pieces. Minor differences in texture, color and detail may exist due to handmade production, these are not product defects. We strive to display accurate photos, but screen differences may cause slight color deviation.

3‑Pricing & Payment
All prices are shown in USD. Prices are subject to change without prior notice. Payment must be completed at the time of checkout. We accept payment methods supported by our site. Orders will not be shipped until full payment is confirmed.

4‑Shipping & Delivery
Goods ship directly from our workshop in mainland China to United States, Canada and other eligible international destinations. International delivery requires extended transit time. Customs duties or import fees may apply upon arrival in your country, these charges are the responsibility of the customer. We are not liable for delays caused by customs, logistics or international postal events outside our control.

5‑Order Cancellation
Orders can be cancelled only before we begin processing your shipment. Once the package has been dispatched, cancellation is no longer available.

6‑Return & Refund
Return and refund shall follow our separate Refund & Return Policy. Custom‑made or hand‑crafted special‑order items are non‑returnable.

7‑Intellectual Property
All texts, photographs, logos, artwork content on sernoaarts.com belong to Sernoa. Unauthorized copying, reproduction or commercial usage is strictly forbidden.

8‑Affiliate Program
Our affiliate cooperation program follows separate affiliate rules. Joining our affiliate program means you accept related program requirements.

9‑Limitation of Liability
Sernoa shall not be responsible for indirect, incidental or consequential damages arising out of product usage or international shipment. Our total liability shall not exceed the actual amount you paid for your order.

10‑Governing Law
These Terms of Service shall be governed by applicable laws of mainland China.

11‑Revision
We may update these terms at any time without advance notice. Changes take effect once published on this page. Your continued use of the website means you accept the revised terms.

If you have any questions regarding these terms, please contact us.